We want your Exino jewelry to fill your every moment with grace and beauty. To fulfill our commitment, we ensure that each masterpiece is made from the finest material and gems.

In any kind of damaged condition, be familiar with the jewelry you buy is covered by a 24-month warranty. That means we’ll replace or fix any damaged piece (or part) within 2 years of buying.

The warranty does not cover:

  • Damage (accidental or else) that wasn't caused by defective materials or construction.
  • Water damage to a product does not precisely manifest as water-resistant.
  • Damage due to sensible wear and tear, and scratches.
  • Lost or stolen articles.

If you notice any harm covered by this warranty, please feel free to get in touch with our Customer Care Representatives. Simply make sure you include your order number and a clear image of the injured item, so we can process your request immediately.

It's significant to note you will need to return the item to us before we can send you a new one.