Exino believes that its customers bring luck and happy customers can lead luck to the business that can prevail in generations. Therefore we keep our customers contented and satisfied. If your customized jewelry is received with any sort of defect or it's not up to your expectations so we have 30 Days Return Policy.

You heard it right. Within 30 Days you can take your decision whether you want to keep the product or return it with your money back guaranteed.

All of our respected customers are requested that your parcel will only be eligible for a return if it is in the same condition that you received, and it is in the original packaging. Make sure you have the receipt of your purchase as proof. We deal with a professional attitude and we never want any misguidance to spoil the joy of business therefore, documentation is important to keep the proceedings smooth.

You can also contact us for return/refund questions at

We have a responsive team onboard to guide and educate you about our services.


Our team will notify you about the return and refunds when initiated. You will be refunded at your original payment method. We understand refund/return might feel a little inconvenient as we know it lessens the excitement of your new purchase. But we request you to give us a human margin because we work day and night to offer you our valuable service. We aim to provide 100% stress-free purchases of our products to you.