FAQ

About YFN

Where is Exino Located?

Exino is based in Pakistan. All of our jewelry is proudly made-to-order in China and in the United States.

Do you have any stores I can visit?

Sure,you can just visit our several chain stores in China.but not for our jewelry studios in CA,United States.YFN personalized jewelry is strictly an online retailer. Because we do not need to carry any inventory, we are able to offer exceptionally affordable prices for personalized jewelry.

Shipping

Are there any custom fees

You will not be charged any customs fees by selecting our flat mail rate. However, by choosing express shipping, you may be charged customs fees due to strict customs inspections. Please note: We will only pay for the customs fees generated by flat mail. If you select express shipping, you will be charged for any customs fees.

Do you ship worldwide

Yes! If your country is not listed, please feel free to contact us. Please note that we are not responsible for any local taxes or customs fees that might be imposed by your country.

What should I do if my order tracking information is not updated?

This means that the tracking information hasn’t been updated in the online tracking system in time, though the actual order status may have already been updated. Please try again later to see if the information has been updated. If there is no movement within a week, please feel free to contact our customer service via live chat or by submitting a support ticket for assistance.

How can I track my order?

You will receive a tracking number by email once the order is sent out, you will be able to track the order status in the top right corner of any YFN page by clicking “TRACK MY ORDER” or just track in www.usps.com

About Products

What Are The Product Materials?
Our products are made of 100% 925 Sterling Silver, 9K,10K,14K 18K Gold, Rose Gold, or Swarovski Crystals. Please refer to the product information on the product detail page to get the specific material composition, or contact customer service with the item number (SKU), and we will be happy to provide the item’s specifications.
Do your charms fit on a Pandora bracelet?
Yes, all our charms are designed to fit on Pandora bracelets or those of a similar style.
Is there a screw mechanism on the charms?
Our charms do not have a screw mechanism, but you can buy stoppers and locks to fix charms’ position on bracelets, to stop charms from sliding. Our charms fit all major brands’ bracelets, with the exception of our stoppers and safety chains as these items contain a rubber lining which is not compatible with other brands bracelets’ screw mechanism.
What is stamped on the charm?
The beads are stamped with the LONAGO or YFN logo and the 925 designation on them.

Exchange & Return

Exchange & Return
We’re confident in the quality of YFN fine jewelry. No purchase at YFN is complete unless you are completely satisfied. Our 90-day money back guarantee gives you time to make sure you are completely satisfied with your purchase. Below are detailed instructions on how to process a return or exchange. The policy begins from the date of purchase. Please see whether either of these pertain to you, and if the item(s) are covered by our 90 Days Return Policy. 1. The 90-day FULL COVERAGE Return/Exchange Policy applies to the following conditions: ·We sent the wrong order or item(s), you received broken items, or the quality of the product you received is poor/defective. ·You received the incorrect personalized charm, or the picture’s appearance is different from the photo you provided to YFN. ·Paint is chipping, crystals fell off, etc. (We will only exchange the item(s) for the same product, or for item(s) of equal or lesser value. In these circumstances, YFN will cover return postage and replacement fees. 2. The following reasons are covered by our 90-day LIMITED COVERAGE Return/Exchange Policy. (Customer is responsible for return postage fees, and replacement postage fees. YFN does not refund any shipping fees.) ·You chose the wrong size bracelet(s). ·Personal Reasons due to changed mind, personal taste, etc. on Non-Personalized Items. ·Personalized items are one-of-a-kind, it cannot be returned unless it is defective or damaged. 3. The following are NOT covered by our 90-day return policy, and we are not liable for these issues: ·Personalized items are one-of-a-kind, once your order has been submitted we will immediately begin the production on the personalized items, so we do not accept any modifications or returns for any personalized item(s), as stated in our 90-day FULL COVERAGE Return/Exchange Policy section. ·Products have been exposed to corrosive substances, or chemicals. Exposure to harsh chemicals can alter that appearance of your YFN product. These chemicals include, but are not limited to, liquid silver polish, pools, hot tubs, and spas. Oxidized silver is easily damaged. · Products are damaged by misuse, mishandling, or poor maintenance. Silver pieces are detailed through oxidation; over time, they may appear black. To remove this, clean with a silver polishing cloth to return it to its original look. 4. If the package was unable to be delivered due to incorrect/insufficient address you provided, you’ll be responsible for the charge of redelivery, otherwise, we’ll not arrange redelivery or refund. 5. Once the tracking number indicates that the package has been delivered successfully,we’re not responsible for the loss of the package. Return Service Procedure: Please submit a support ticket, and attach clear photos of the items that represent a quality issue. Please follow the instructions that are provided by our customer service team. Returns will be processed within 3 business days of receipt of your item(s). You will receive an email notification once your return is processed. Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout. Cancellation Policy: Once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel your purchase, your order is subject to a 20% restocking fee. YFN reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.

Payment Safe

Is it safe to place an order on your site?
YFN uses a number of safety precautions to protect your personal information from unauthorized use. We use the latest security technology, which includes data encryption, server authentication, message integrity, SSL Certificate and McAfee SECURE – which is like keeping your PayPal and credit card information in a bank vault. We can assure you our site is secure, and we have implemented the most advanced security measures. Our customers’ security and privacy has always been a top priority.
What methods of payment do you accept?
We accept multiple payment methods including: PayPal, credit cards, and debit cards. We are unable to accept payment via cash on delivery or bank transfer. You can select your payment method once you proceed to checkout.

Coupon

Where can I get a coupon code?
As a thanks for signing up to our mailing list, you will receive a discount coupon code,you can find some discount code in index page.
Why was my coupon not applied to my order?
Coupons are applied to all YFN purchases in your cart except for bundled items, gift wrap or premium gifts. Intermediate markdowns may have been removed in order to apply the coupon to the full order.
Will the code be applied to items on sale?
Coupon codes are applied to the regular price of each item after any multi-item discount is applied. If an item is on sale, the coupon will be applied to the regular price of the item. Between the sale price and the retail price of the item after the coupon code is applied, the price quoted to you at checkout will be the lesser of the two.